Emergency Services

At Riverside, we are proud to provide our own emergency service, run at our practice premises and, for our larger patients, in the field.

This is provided around the clock each and every day of the year.  We have a long repertoire of night time antics and operations, which are often delicate snippets into the worlds of our patients.

When an emergency arises, we understand that getting veterinary attention, and as quickly as possible, is of the utmost importance.  Detailed below is the simple instructions for using our out of hours service. Although simple, we would always recommend having a read prior to an emergency situation.

Riverside Vets

Small Animal:

Equine:

Our Emergency Service Contact Procedure

Our surgery provides a 24 hour service, and recovering emergency calls is a priority.

1.

Phone our normal 24 hour telephone; Small animal 02380 620607 or Equine 02380 620605

2.

You will automatically be diverted to our pager system. The answering service will ask for your name and contact telephone number

3.

These will be passed to the duty vet who will then return your call and provide assistance

4.

In the unlikely event that you have not received a response within 15 minutes, please repeat this process

Please be sure to leave the correct contact telephone number and keep your phone line free